SMS Seagate for customer care

Posted on May, Thursday 19, 2005 By News Desk

In order to enhance its service support for its customers, Seagate Technology has announced its SMS Customer Care service. All a Seagate customer needs to do is to send a short mobile phone code: 7886.

Contact Seagate:

Toll Free No.1800 180 1104

Seagate Technology HDD Pvt. Ltd.

914&914A, Block E

International Trade Tower, Nehru Place

New Delhi-19

+91 -11-26286678/79

In order to enhance its service support for its cust

Contact Seagate:

Toll Free No.1800 180 1104

Seagate Technology HDD Pvt. Ltd.

914&914A, Block E

International Trade Tower, Nehru Place

New Delhi-19

+91 -11-26286678/79

In order to enhance its service support for its customers, Seagate Technology, leading supplier of hard disc drives, has announced its SMS Customer Care service. All a Seagate customer needs to do is to send a

short mobile phone code: 7886. This service can be accessed through any mobile phone or operator throughout India.

Said Sharad Srivastava, country manager, Seagate in India, With Seagate becoming an increasingly popular consumer brand, we believe it would be of

tremendous value to our customers to be able to check the status of their product warranty as well as access additional customer service options via their mobile phone. We are continually exploring new ways to delight our customers, and this is just th

e latest example of our commitment to them.

By sending an SMS message starting with Seagate to this short code service 7886, the user will be able to check the exact warranty coverage of the disc drive, based on the drives serial number. Additionally, the user can also receive the contact information for the nearest SeaCare Center or other Seagate help services like the national toll free number (1600-180-11-04) for Seagate support.

Seagate has also introduced courier service for warranty replacement drives with its outstation Seagate Premier Partners. This will allow Premier Partners in those cities where SeaCare Center service is not available to

get product faster replacements. Previously, only the Chennai center was equipped to accept warranty replacement drives by courier.