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As the industry struggles to reduce chronic software product defect backlogs, Symphony Service Corp. announced Product Defect Remediation, a new solution designed to help software product companies reduce troublesome bug backlog build-up. Partnering with Symphony Services, product engineers and client teams can quickly reduce defect backlogs that are impacting customer satisfaction, and in some cases, measurably delaying launch of clients revenue-generating products to market.  As a result, companies can now remove an all too common obstacle to increasing revenue, both with their existing and potential customers.  Clients also benefit by freeing up internal engineering resources to focus on strategic R&D initiatives that support the rapid introduction of new software products and features.  Unchecked, the industrys product defects problem is projected to grow as ISVs and software-enabled businesses continue to wrestle with reduced internal resources and budgets in a slow to recover economy.

"Gaining control over software product defects management is an important contributor to product companies developing and launching new products into a recovering economy, stated Dr. Jerry Smith, chief technology officer at Symphony Services. "Our new defect reduction solution, delivered with a commitment to engineering outcome certainty, is helping clients get to revenue quicker by delivering results."

With Symphony Services Product Defect Remediation solution, ISVs and software-enabled businesses now have a solution that effectively reduces product bug backlogs, supporting more rapid access to revenue, improved customer satisfaction, and reallocation of internal engineering resources to the critical development of next-generation product features and functionality that customers expect.