Computing on Cloud 9

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Cloud computing now a days is not just a buzz, but a hot technology solution that every one is thinking seriously of...

Salesforce.com, one of the key players in cloud computing since long time has been delivering computing services to users. We got Andrew Knott- VP, Marketing (APAC), salesforce.com, to talks on this technology and its opportunities in Indian market.

Cloud Computing: Encompassing SaaS&PaaS

Cloud computing is about harnessing the power of the Internet to deliver computing services to users. Cloud computing encompasses both Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS).

In the case of salesforce.com, we are the enterprise cloud computing company, offering our services to companies of all sizes around the world. In the same way that Google offers Gmail with no software or hardware to buy, salesforce.com offers three distinct and complimentary products that we call the Sales Cloud, Service Cloud (software as a service application) and the Custom Cloud. They help in optimizing sales and marketing through the Sales Cloud, e

ngage in conversations and deliver first class service and support through our Service Cloud, and provide an enterprise class platform to allow others to develop new applications and offerings in Custom Cloud. The Sales Cloud gives business users the ability to tightly manage their sales process and marketing spend.

The Service Cloud transforms customer service by incorporating the newest channels for customer interaction things like Google and Twitter with the traditional channels of phone, email, and chat for a real-time view of all customer interactions.


With The Custom Cloud and the Force.com platform, developers can build, test, deploy and run applications in the cloud. Security, reliability, backup, scale all become non-issues, because they are managed by salesforce.com. This frees IT departments to spend more time on serving business needs and less time on serving the needs of their infrastructure. We have been amazed at what companies as diverse as