Corsair India Announces Warranty Service Result

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Company claims to set a new industry benchmark by achieving 90% case closure under 5 days in Q2 09...

Corsair, a worldwide leader in high-performance computer memory, power supplies and flash memory products, including solid-state drives, today announced audited customer warranty service results for Q2 09. Corsair set new industry service standards in Q2 by closing 90% of RMA cases nationwide in under 5 days. Corsairs Express Warranty Service available in Bangalore, Cochin, Delhi closed 80% of warranty cases in sub-24 hours, revolutionizing Memory/PSU/USB service in India.

Corsairs impressive Q2 record is the result of a strict 5-point service contract entered into with Kaizen Infoserve in 2008 to provide an international-standard warranty service nationwide. The service utilizes a state-of-the-art customized network that allows Corsair and Kaizen to track the where-abouts of all RMA cases in real time while providing coordinated air and road shipping links with Blue Dart Couriers thus allowing Kaizen to hit the 5 day warranty turn around times required by Corsair.

/>With our service infrastructure network now firmly in place, we are confident of improving on the 90% five day TAT success rate achieved in Q2. says M.A. Mannan, Country Manager-India, Corsair Memory. Our next goal is to boost the success rate to over 95% and increase the number of sub 24 hour Express Warranty Service centers in 2010."