Gurgaon Police Goes Hi-Tech

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The Dial-100 Police Control Room software was designed and developed by HCL Infosystems...

In a bid to keep pace with the increasing demands of a growing metropolis, Gurgaon police has taken the support of hi-tech to manage, monitor and co-ordinate its ground forces. In a technology leap of quantum proportions, Gurgaon Police has equipped its entire fleet of PCR jeeps, motorcycles&patrol parties, with new age GPS (Global Positioning System) enabled TETRA radios.


Gurgaon Police is now able to track and monitor the exact location of all its field resources at any point of time. The modern hi-tech Police Control Room boasts of a theater size projection screen, on which a detailed digital map of Gurgaon is projected. The current location of all PCR vans is depicted as red icons, motorcycles are depicted in green and SHOs and other senior officers depicted as blue icons on this giant map display. The advanced AVLS (Automatic Vehicle Location System),enables the address of any Dial-100 caller to be automatically searched and displayed on a digital map.

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The control room operator can immediately ascertain the nearest available Police vehicle that may respond to the incident. Details of the incident are relayed to the ground forces through text and voice messages. Supervisors in the Police Control Room are able to track and monitor the responses of the ground forces. Senior officers can monitor the daily activities of the ground forces, view the exact routes, patrolling times, halts and breaks and ensure discipline and responsibility in policing activities. Accurate logs of kilometers traveled, helps the police department to account for and reign in fuel expenses.


Inaugurating the state of the art police control room, state DGP Ranjeev Dalal stated that this was only the 1st step and the aim was to roll out similar modernization programs across Police Departments in other districts of the state as well.


Implemented at a cost of Rs.2.08 crores, the technology implementation at Gurgao