Netgear’s New One-Stop Technical Support Service

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GearHead Service Provides Remote Support for Computers, Peripherals, Software, and Other Computer-Related Products

Netgear announced the launch of Netgear GearHead Services, a comprehensive, affordable 24x7 remote technical support service that provides consumers in the U.S. with a one-stop resource for troubleshooting and resolving many of the most common computer-related problems in the home. One of the first of such comprehensive services from a consumer electronics vendor, the GearHead program is designed to ensure the best possible home networking experience for consumers that want to make the Internet their primary communications and entertainment platform for the Digital Home.
Netgear’s GearHead Services provide 24x7 PC and network support on both a subscription and pay-per-incident basis. SupportPak 6 and SupportPak 12 provide six or twelve months of unlimited 24x7 phone-based technical support to help consumers resolve a variety of issues related to computer hardware, home networking, Windows operating systems, Microsoft Office applications, and antivirus and antispyware programs. Netge

ar also offers two pay-per-incident services including the Internet Access Service, which helps consumers to troubleshoot and correct hardware- or software-based Internet access problems, and the PC Tune Up Service, which steps consumers through the process of eliminating unnecessary files, adware and unused programs to optimize performance of the PC.
“While Netgear has always been dedicated to delivering the best possible end-user experience across our broad line of wired and wireless networking products and networked devices, getting all of the hardware and software components of a computer system to communicate and work together can be complicated and frustrating,” stated Winston Sze, Senior Service Product Manager at Netgear. “Consumers don’t care whether their computer problem is hardware or software related – they simply want the problem resolved as quickly as possible. Our new GearHead Services eliminate the frustrating exercise of having to speak with the tech support group