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IBM announced partnership with Sankara Nethralaya, a specialty institution for ophthalmic care based in Chennai, to help manage its IT infrastructure, over a period of five years. The hospital has implemented Network Operations Center–Inside (NOC-Inside), a unique IBM solution which offers integrated IT management solution that revolutionizes the enterprise’s business operations. NOC-Inside is currently the only available 'Integrated and Automated IT Management Service' in the marketplace.


With NOC-Inside service offering, the hospital has automated IT monitoring, IT inventory management and IT service desk operations. NOC-Inside generates daily reports allowing it to keep track of the entire hardware and software inventory and ensure software license compliance. These reports also help the hospital verify the service level commitments of their service providers and accordingly gauge their performance. Dashboards facilitate real-time measurement of IT service performance and generate alerts when corrective actions are required.

"We measure our return on investments in terms of the hospital’s productivity. The implementation of NOC-Inside has resulted in substantial savings in operational costs besides bolstering productivity. We have seen the reduction of manual intervention by almost 60%. IBM’s solution is an assurance against downtime and makes certain our ROI is positive. We are now exploring possibilities of furthering our relationship with IBM," said T Rathinam, Director-IT, Sankara Nethralaya.

"With the help of NOC-Inside, we can now effortlessly measure the SLAs of our service providers and resolve network-related problems in a small fraction of time," said M K Manavalan, IT- Head, Sankara Nethralaya. "With the benefits that we have accrued by real-time performance measurements of our IT infrastructure, we wonder how we would have managed our investments on IT without NOC-Inside."


"IBM Global Technology Services leverages the unique capabilities and strong customer base of NetSol while solving the IT infrastructure challenges of customers both in large enterprises as well as SMBs. The adoption of NOC-Inside by Sankara Nethralya is yet another testimony to how a well-integrated acquisition by IBM has resulted in benefits for the end-customers,” said Nipun Mehrotra, Director, Global Technology Services, IBM India/SA.

NOC-Inside enables businesses to take complete control through "end-to-end visibility" of their IT infrastructure with minimal integration effort, low level of operational expertise and very attractive operational cost. Also being a subscription-based service, NOC-Inside allows huge scalability for the customers who pay as they use.