Aspect Software Releases Latest Aspect Unified IP

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Aspect expands its capabilities by releasing Unified Solution that Offers German, Japanese, Colombian Spanish, Portuguese and Korean Language Capabilities.

Aspect Software, Inc., the world’s largest company solely focused on the contact center, announce the launch of Aspect Unified IP 6.5.1 This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of Aspect Unified IP to many additional critical global contact center markets. In the first quarter of 2008, Aspect Unified IP 6.5.1 users will also be able to leverage the real-time reporting capabilities of Unified Command and Control for consolidated real-time reporting across multiple sites and applications through an intuitive, graphical display.

As part of this new release, Aspect Unified IP 6.5.1 leverages server virtualization through the use of VMware, helping users to take advantage of smaller physical footprints and providing faster time to market. The product also includes a new manual answer feature, required by the German contact center industry and in demand around the world, which w

ill empower agents to take a call when they choose.

“Aspect Software uses Aspect Unified IP in all of our worldwide contact centers to manage interactions with our customers and partners,” said Serge Hyppolite, director of product management, Aspect Software. “We implemented Aspect Unified IP 6.5.1 in our European contact center, and the results were excellent. It continues to reduce complexity in managing our multiple contact center sites around the world and we’re already seeing higher productivity and reduced costs.”

“As 2007 draws to a close, we are very excited about the new capabilities and direction for Aspect Unified IP,” Hyppolite adds. “This release will benefit our worldwide customer base and any organization that is looking to take advantage of a unified approach. With the improved localization features, virtualization capabilities, high availability and web services interfaces for integrations, our contact center customers will have greater flexibility to be

tter meet the needs of their customers.”

Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multi channel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals.

The release of Aspect Unified IP 6.5.1 and upcoming versions continues to provide enhancements in reliability and security, greater localization features, and expanded communication options through SIP-enabled VoIP. The Aspect unified 6.5.1 would be generally available from 27 December 2007.