Ricoh Ropes in Accel Frontline Services as Warranty Service Provider for Laser Printers and A4 MFPs

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Ricoh India Ltd. has announced the appointment of Accel Frontline Service Limited as its Strategic Warranty & Service Support Partner for Laser Printers and A4 MFPs.

The alliance with Accel Frontline Services extends the reach of RICOH’s after-sales support across the country. Customers can contact Ricoh’s Centralized Tech Help Desk for On-Site Warranty and service related support. A dedicated technical staff of Accel will provide doorstep repair & replacement services for in-warranty & out-warranty products. With 170+ On-Site Service Centers across the country, Accel Frontline has excellent control over logistics and technical know-how to service RICOH’s Printers customers.

“Service excellence has always been a key component of the RICOH business philosophy and we endeavor for continuous improvement of our service standards. Accel Frontline are leading providers of Warranty Management Services and have been chosen after a close examination, courtesy their domain expertise and excellent service track-record. The alliance is a step towards bringing world-class warranty services to RICOH’s customers,” said R K Bawa, Associate Vice President -National Service at Ricoh India Limited.

“We are proud to partner with RICOH for their support services. RICOH has a huge customer base spread across the country who can expect timely, efficient and high quality services through our joint efforts,” said Damodar Sahu, General Manager-Strategic Initiatives, Accel Frontline Services Limited, India.