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Products

Silicon Power Expands Service Centers Across India

Posted on October, Tuesday 18, 2011 By itVAR News Network

Leading memory storage brand, Silicon Power has announced the expansion of its service centers across India introducing thirty-two service spots in one go.

The action reaffirms SP’s commitment to India’s market and enhances local accessibility to the company’s customer service.

“Service Excellency is always a key component of the SP’s business philosophy,” said Kuldip Sengar, Country Manager of SP India.

“We are committed to deliver excellent product quality and customer satisfaction. Through our dedication we have achieved positive development in India over the past four years, and since the launch of our first service center in January, 2011, we have delivered the promise to renew and penetrate our service network in India by the end of 2011.” Sengar added. 

Sengar is confident with SP’s future and mentioned, “We have appointed RV Solutions to be our service provider. Their strong local network will certainly help us to reduce our turnaround time and further expand our reach in smaller B, C, and D class cities. In addition, our profound partnership with local channels has helped us present our full product lines India-wide and at the same time SP’s brand makeover earlier this year also impelled a new selling force.

 We are confident in SP’s future prospects". The new service centers give both end customers and authorized distributors’ great convenience in post-sale services which improves RMA (Return Merchandise Authorization) service efficiency by 50%. SP values its customers and in particular offers a lifetime warranty to all USB flash drives, memory modules and memory cards as well as two to three years warranty for SSDs, portable hard drives, card readers and more. SP first revealed its new brand identity “Memory is Personal” at the 2011 Computex Taipei, world's second and Asia's largest ICT exhibition.
 
The new brand initiative was built around the concept that each and every customer can find attractive and versatile storage products with designs suited to them specifically. The new brand truly interprets SP to stand for unique and personal data storage products as well as fulfilling its belief that Memory and Flash cards are more than just data storage products.

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