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UK Based TalkTalk Opts for Wipro

Posted on August, Wednesday 03, 2011 By itVAR News Network

Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies has announced that TalkTalk Telecom Group PLC, UK’s leading provider of value for money fixed line broadband and voice telephony services to consumers and business users, has selected Wipro BPO as one of its strategic partners for its outsourced contact centre operations. 

Wipro Technologies is the Global Information Technology, Consulting and Outsourcing business of Wipro Limited.Wipro will be responsible for the creation of a new service centre in India to support the group’s resident customers. Wipro will also work alongside TalkTalk to continue to improve the overall customer experience, including the implementation of new CRM technologies. 
Wipro’s engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities. We are delighted to work with TalkTalk and help them strengthen their leadership position in the market place,” said Manish Dugar, Senior Vice President and Global 
Head, Wipro BPO. 
o Dawson, TalkTalk’s Director of Consumer Operations commented, “We have worked with Wipro for many years and look forward to leveraging Wipro’s expertise, particularly in the use of new technologies, to deliver further improvements in our customers’ experience over the years ahead.” 
Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies, is one of the largest BPO service providers on a global delivery platform. Wipro BPO has the capabilities to provide onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries. Wipro BPO’s services involve a broad spectrum of customized 
outsourcing capabilities leveraging both cross industry and industry specific solutions focusing on sector such as Banking and Financial Services, Insurance, Retail, Consumer Products & Goods, Energy & Utilities, Healthcare and Pharmaceutical industries. 

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